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Delivery options and charges are shown at checkout · Collect from confirmed locations
Marvin's Room Collections

Customer information

Returns & cancellations

Returns and refunds

The store’s return and refund policy is awaiting approval. Checkout remains unavailable until the customer policies and launch requirements are confirmed. Contact the team before making a payment.

Cancellations

Contact the team promptly if you need to cancel or change an order. The available options depend on its payment and dispatch status. An unapproved cancellation policy is not a promise of an automatic refund.

To request help, provide your order number and describe the issue. Do not send a Mobile Money PIN or card security code. Contacting support starts a review; a refund is confirmed only after the payment provider or authorized collection process records it.

Provider processing and account-credit times can differ. The team will provide the relevant reference when a refund has been accepted; this page does not guarantee an instant credit.

Contact support for a return, refund, cancellation, or payment dispute.